TERMS OF SERVICE & Privacy Policy

AJO Technology Limited (trading as “DelayDog”)
Effective Date: [Insert Date]

1. Who We Are

DelayDog is a product and trading name of AJO Technology Limited, a company registered in England and Wales.

Registered Company Name: AJO Technology Limited
Company Number: 15111264
Registered Office:

167-169 Great Portland Street, 5th Floor, London, W1W 5PF

Contact Email: Hello@delaydig.com

Throughout these Terms, “DelayDog”, “we”, “us” and “our” refer to AJO Technology Limited.

We provide a claims assistance service that helps passengers submit train delay compensation claims under official UK Delay Repay schemes.

We are not affiliated with National Rail or any train operating company.

2. Our Service

DelayDog assists users in:

Checking eligibility for train delay compensation
Submitting Delay Repay claims to train operators
Managing communications relating to the claim
Providing status updates

The service is available via:

WhatsApp
The DelayDog mobile application
The DelayDog website

We do not guarantee claim approval. Final decisions are made by the relevant train operating company.

3. Eligibility & User Responsibilities

By using our service, you confirm that:

You are at least 18 years old
You are the lawful ticket holder or authorised to claim on their behalf
The information you provide is accurate and complete
You are not submitting duplicate claims for the same journey

You agree not to submit fraudulent or misleading information.

4. Fees & Commission

DelayDog operates on a “No Win, No Fee” basis.

If your claim is successful, we charge a commission of:

10%–15% of the total compensation awarded, plus VAT where applicable.

The exact commission percentage will be disclosed before claim submission and may vary depending on:

Ticket type
Claim complexity
Promotional offers

If no compensation is awarded, you owe us nothing.

5. Payment Handling

Compensation may be paid:

Directly to you by the train operator, or
To DelayDog on your behalf

Where compensation is paid to us, we will deduct our agreed commission and transfer the remaining balance to you promptly.

You authorise us to deduct our commission from any compensation received on your behalf.

6. Your Right to Claim Directly

You are not required to use DelayDog.

You may submit Delay Repay claims directly to train operators free of charge.

By using our service, you acknowledge that you are choosing a convenience-based claims service in exchange for our commission fee.

7. Cancellation

You may cancel your claim request before submission without charge.

If you cancel after submission and compensation is later awarded, our commission remains payable.

8. Fraud Prevention

We reserve the right to:

Refuse service
Suspend accounts
Report suspected fraudulent activity

Submitting fraudulent claims may result in legal action.

9. Limitation of Liability

To the extent permitted by law:

We are not responsible for decisions made by train operators
We do not guarantee compensation
We are not liable for indirect or consequential losses

Our total liability shall not exceed the commission paid to us in relation to the relevant claim.

Nothing excludes liability for fraud, death, or personal injury caused by negligence.

10. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

PRIVACY POLICY

AJO Technology Limited (trading as “DelayDog”)
Effective Date: [Insert Date]

1. Data Controller

AJO Technology Limited is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company Name: AJO Technology Limited
Company Number: [Insert Company Number]
Registered Office: [Insert Address]
Email: [Insert Contact Email]

2. What Data We Collect

We may collect:

Identity & Contact Data

Full name
Email address
Phone number

Journey Information

Travel date
Departure & arrival stations
Scheduled departure time
Ticket type

Ticket Evidence

Photos or screenshots
Booking confirmations

Financial Information

Bank details (if needed to process payouts)

3. How We Use Your Data

We process personal data to:

Assess eligibility
Submit claims
Communicate claim updates
Process compensation payments
Prevent fraud

Legal bases:

Performance of a contract
Legitimate interests
Compliance with legal obligations

4. Sharing of Data

We may share personal data with:

Train operating companies
Payment processors
IT and hosting providers

We do not sell personal data to third parties.

5. Data Retention

We retain claim records for up to 6 years to comply with legal and tax obligations, unless a longer retention period is required by law.

6. Your Rights Under UK GDPR

You have the right to:

Access your data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Data portability

You may lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

7. Security

We implement appropriate technical and organisational measures to protect personal data from:

Unauthorised access
Loss
Misuse
Disclosure

8. Marketing Communications

We will only send marketing communications where:

You have opted in, or
We have a lawful basis to do so

You can unsubscribe at any time.

9. International Transfers

If data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

10. Updates

We may update this Privacy Policy from time to time. The latest version will always be published on our website or app.