FAQ
Frequently Asked Questions
Getting Started
How does DelayDog work?
DelayDog checks if your UK train delay qualifies for compensation and submits the claim for you.
Just send us your journey details on WhatsApp, we verify eligibility using live train data, and our team handles the claim with the train operator. If compensation is approved, the money goes straight to you.
Simple. No forms. No stress.
Do I need to sign up?
How do I sign up?
There’s no complicated sign-up process.
You can start using DelayDog instantly via:
WhatsApp chat
The DelayDog mobile app
Just answer a few quick questions about your journey and we’ll take it from there.
How long does it take?
Submitting your journey takes 1–2 minutes on WhatsApp or in the app.
Most train operators process compensation within 5–20 working days, depending on the company..
Eligibility & Requirements
What types of delays are eligible?
Most UK train companies offer compensation when your train is delayed by:
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15+ minutes (with many operators)
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30+ minutes
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60+ minutes
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Or cancelled services
Eligibility depends on the train operator and ticket type — we check this for you automatically.
What info do I need to provide?
We ask for all of the personal information needed to claim upfront. You just need to find your delay and claim. We make it super easy!
Does it work with all UK train companies?
.We work with most major UK train operators that offer Delay Repay schemes.
If your journey qualifies under their policy, we can submit the claim for you
Refunds & Payments
How do I get my money?
Most operators pay via:
Bank transfer
PayPal
Cheque
Rail travel vouchers
We’ll guide you through your payment preference where applicable.
Does DelayDog take a cut?
. We take a small 10% on all claims done through delaydog
How will I know if it worked?
. We keep you updated via email and our mobile app if your claim has been successfulll
Trust & Privacy
Is this legit?
Yes. DelayDog submits claims using the official Delay Repay schemes operated by UK train companies.
We don’t invent compensation rules — we use the same official systems you would use yourself, just faster and without the hassle.
If your journey qualifies under the train operator’s policy, we submit it properly on your behalf
Is my data safe?
.Yes. We only collect the information needed to submit your claim.
Your data is:
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Used solely for processing your compensation
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Stored securely
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Never sold to third parties
We take privacy seriously and handle all claims in line with UK data protection standards.
Will I get spammed?
No.
We’ll only contact you about:
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Your claim status
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Any information needed to process your claim
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Payment updates
No marketing overload. No random messages. Just claim-related updates.
Other Questions
I made a mistake—can I change my info?
LIf you notice an error in your journey details or ticket upload, just reply on WhatsApp or update it in the app as soon as possible.
If the claim hasn’t been submitted yet, we’ll correct it.
If it’s already submitted, we’ll advise you on the next steps.
Can I track my claim?
Yes.
On WhatsApp, we’ll send you updates as your claim progresses.
On the DelayDog mobile app, you’ll be able to:
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Track claim status
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See estimated payout timelines
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View past claims
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Manage your details
Thousands of pounds go unclaimed every single day. Don’t let yours be one of them.
Chat with DelayDog now—it only takes 2 minutes.
